Last updated: 28 August 2026
Effective date: 28 August 2026
Viasz Infotech India Private Limited ("Viasz", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website https://www.viasz.com or use our services.
This policy applies to our websites, Garments / Textile ERP platform, mobile applications, and messaging services, including the WhatsApp Business Platform and Meta (Facebook) APIs.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information: Name, business name, email address, phone number (including WhatsApp numbers), mailing address, and other details you provide during enquiry, checkout, account creation, or service requests.
Account and ERP data: Login identifiers, company / plant mapping, roles, and business data you enter into our software.
Payment Information: We do not collect or store full card numbers, CVV, or UPI PINs. Payments are processed by third-party payment gateways. We may receive transaction reference, amount, status, and billing contact details needed to confirm payment.
WhatsApp / Meta messaging data: WhatsApp phone numbers, message content, timestamps, delivery and read status, media attachments, template parameters, and WhatsApp Business Account / phone number IDs.
Usage Data: Information about how you use our website and services, including IP address, browser or device type, app version, pages visited, time spent on pages, logs, and diagnostics.
Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
Support communications: Emails, tickets, and chat content you share with support.
2. How We Use Your Information
We use the collected information to:
Process and fulfil orders and deliver ERP, website, app, and messaging services.
Communicate with you about your orders, inquiries, subscriptions, or other requests.
Send and receive business WhatsApp messages (order / dispatch / payment / approval notifications, OTP / authentication, support, sales enquiries, and operational alerts).
Improve our website and services.
Maintain security, prevent fraud or abuse, and debug technical issues.
Comply with applicable laws and Meta / WhatsApp platform policies.
Send promotional emails or newsletters, only if you have opted in. You may unsubscribe at any time.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who assist us in operating our website, hosting, cloud, SMS, email, payment processing, support, or otherwise servicing you, and who process data on our instructions.
Meta Platforms, Inc. / WhatsApp: To deliver and receive messages on the WhatsApp Business Platform.
Business customers using Viasz ERP with WhatsApp messaging, for contacts and messages belonging to that organization.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or to protect our rights, safety, or the rights of others.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, including ERP history, dispute resolution, security, and legal compliance. Afterward, data is securely deleted or anonymized where practicable.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at support@viasz.com. We will respond within 15 business days, and complete verified deletion requests usually within 30 days, unless law requires us to retain certain records.
How to request deletion of your data
You may request deletion of your personal data (including WhatsApp-related data we control), subject to legal retention requirements.
In accordance with the Information Technology Act, 2000 and applicable rules, we are committed to addressing any concerns or feedback you may have regarding this Privacy Policy or the handling of your personal information.
Viasz Infotech India Private Limited
CIN: U72200TZ2020PTC034496